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10 Ways to Improve Your Communication Skills Years ago, The Conference Board of Canada, an independent, not-for-profit applied research organization, developed the Employability Skills 2000+, which lists the critical skills that employees need to succeed in the workplace. Communication skills top the list of fundamental skills needed to succeed in the workplace. A decade-and-a-half later, with the rise of social media networking and texting, communication is becoming more casual, even in situations where more formal ways of communicating are required. What this means is that people from the younger generation, may not know or even understand the importance of effective communication skills in the workplace. When you take a look at the greatest leaders, one of the traits they possess, is the ability to communicate effectively, which underscores the importance of communication skills. There are specific things to do that can improve your communication skills: 1. Listen, listen, and listenPeople want to know that they are being heard. Really listen to what the other person is saying, instead of formulating your response. Ask for clarification to avoid misunderstandings. At that moment, the person speaking to you should be the most important person in your life. Another important point is to have one conversation at a time. This means that if you are speaking to someone on the phone, do not respond to an email, or send a text at the same time. The other person will know that she doesn’t have your undivided attention. 2. Who you are talking to mattersIt is okay to use acronyms and informal language when you are communicating with a buddy, but if you are emailing or texting your boss, “Hey,” “TTYL” or any informal language, has no place in your message. You cannot assume that the other person knows what the acronym means. Some acronyms have different meanings to different people, do you want to be misunderstood? Effective communicators target their message based on who they are speaking to, so try to keep the other person in mind, when you are trying to get your message across. 3. Body language mattersThis is important for face-to-face meetings and video conferencing. Make sure that you appear accessible, so have open body language. This means that you should not cross your arms. And keep eye contact so that the other person knows that you are paying attention. 4. Check your message before you hit sendSpell and grammar checkers are lifesavers, but they are not foolproof. Double-check what you have written, to make sure that your words are communicating the intended message. 5. Be brief, yet specificFor written and verbal communication, practice being brief yet specific enough, that you provide enough information for the other person to understand what you are trying to say. And, if you are responding to an email, make sure that you read the entire email before crafting your response. With enough practice, you will learn not to ramble, or give way too much information. 6. Write things downTake notes while you are talking to another person or when you are in a meeting, and do not rely on your memory. Send a follow-up email to make sure that you understand what was being said during the conversation. 7. Sometimes it’s better to pick up the phoneIf you find that you have a lot to say, instead of sending an email, call the person instead. Email is great, but sometimes it is easier to communicate what you have to say verbally. 8. Think before you speakAlways pause before you speak, not saying the first thing that comes to mind. Take a moment and pay close attention to what you say and how you say it. This one habit will allow you to avoid embarrassment. 9. Treat everyone equallyDo not talk down to anyone, treating everyone with respect. Treat others as your equal. 10. Maintain a positive attitude and smileEven when you are speaking on the phone, smile because your positive attitude will shine through and the other person will know it. When you smile often and exude a positive attitude, people will respond positively to you. Communicating effectively is a teachable skill, therefore following a few of the tips outlined above, will enable you to hone up on your communication skills.
Read MoreWhat really are ‘green jobs’?Today there is a collective navigation towards a greener economy, one that encourages sustainability and offers a better quality of life for all. This transition has seen an increase in the number of green jobs across the globe, including Vietnam. But what really are ‘green jobs’?Green jobs vary in description and responsibility, yet they mutually contribute to the primary goal of building a more environmentally conscious and sustainable future.However, this green transition unfolds during a period of talent scarcity. According to the ManpowerGroup Green Business Transformation report, 75% of employers across the globe say they are struggling to find the skilled talent they need. This indicates a significant demand for skilled workers within the green sector.In this blog, we’ll explore the definition of green jobs, the types of jobs available and how you can get onto the green career ladder.Defining green jobsAccording to the ILO, green jobs are decent jobs in any economic sector (e.g. agriculture, industry, services, administration) which contribute to preserving, restoring, and enhancing environmental quality. Green jobs reduce the environmental impact of enterprises and economic sectors by improving the efficiency of energy, raw materials, and water; de-carbonizing the economy and bringing down emissions of greenhouse gases; minimizing or avoiding all forms of waste and pollution; protecting or restoring ecosystems and biodiversity; and supporting adaptation to the effects of climate change.. There is a growing number of sectors that are actively seeking to adjust their processes to help tackle issues such as climate change. Exploring the spectrum of opportunitiesWithin the realm of green jobs, opportunities spread across many industries. The Manpower Green Business Transformation report offers a nuanced perspective, categorizing these roles into five different ‘shades’ that reflect evolving skill sets and responsibilities:Green jobs: These are current roles that contribute to environmental sustainability but do not require new skillsGreening jobs: These are existing roles that are becoming more impactful to environmental sustainability and require some new skillsGreen+ jobs: These are new roles being created to accelerate environmental sustainability and will require many new skillsGreen skills: These are the knowledge, soft and technical abilities, values and attitudes needed to live in, develop and support a sustainable and research efficient societyNon-green jobs: These are roles that do not contribute to an employer’s overall environmental sustainability.From energy, agriculture, construction and manufacturing, to transport, waste management, policy and research, green career opportunities are endless. Here are some examples of green jobs that you can get into*: Environmental Health and Safety (EHS) Executive An EHS executive is responsible for ensuring compliance with environmental, health, and safety regulations in a business. Their duties include developing policies, conducting audits, investigating incidents, and overseeing training programs to ensure a safe and healthy work environment for employees, as well as the organization's environmental responsibility. Water Plant Engineer A water plant engineer’s duties include designing and analyzing water supply systems (including water treatment plants), analyzing data related to water quality and environmental impact, etc. In using their expertise, they play a crucial role in optimizing water resource utilization, contributing to the sustainable use of non-renewable natural resources. Rural Program Development Manager - Healthcare These skilled professionals design, implement, and evaluate healthcare social programs in rural areas. They also drive community engagement initiatives and advocate for healthcare accessibility in underserved rural communities. Getting onto the green career ladderSecuring a role in the realm of green jobs demands more than just a basic understanding of the field – it calls for a commitment to continuous learning and skill development. Many green jobs exist within the engineering sector, a sector that commonly offers apprenticeships. An apprenticeship is one great way for you to learn whilst developing skills on the job. These opportunities can go up to degree level, providing a comprehensive foundation for success in the field.Alternatively, volunteer work or internships present additional avenues for you to develop your skills and gain practical insight into the complexities of environmental stability. Like apprenticeships, these experiences offer you a dynamic learning environment where you can gain expertise in your field.Crafting a compelling CV tailored to the specific requirements of green roles is paramount in showcasing your suitability for the position. Highlighting your relevant job history and additional experiences that demonstrate your passion for sustainability can significantly strengthen your application. During interviews, articulating these experiences will show your depth of knowledge and will also showcase your genuine commitment to driving positive change in the field.If you’re ready to start your green career, or progress in your current role, Manpower Vietnam is here to help. With branches in the country, we have hundreds of temporary and permanent green job opportunities available across a range of industries. Our expert consultants are on hand to match your experience and skill set with suitable roles.View all our job opportunities and apply today.
Read MoreAce Your Appraisal: Proven Tips for SuccessPerformance appraisals are like a yearly visit to the dentist - you know it's coming and you hope for the best, but there's always that underlying fear lurking in the shadows. Will your hard work be recognized, or will you be left feeling like a fish out of water? Take heed of the tried-and-true advice from ManpowerGroup professionals to ace your next performance review. Question: I have a performance appraisal session coming up with my manager. What should I do to prepare for it in order to get a good review? Also, how should I do a self-appraisal that puts me in a good light? Feeling anxious about appraisals is normal. While nerve-wracking, performance appraisals are an essential part of the productivity management process to help organizations and individuals excel. The main goals of appraisals are to help organizations: Assess, communicate, and improve employees’ performance and identify areas to improve to ensure their development is in line with organizational objectives. Create a transparent and constructive feedback loop by facilitating open dialogue between employees and leaders. At the end of the day, appraisals are meant to help both organizations and employees excel. To make the most out of your review with your manager, it is important to approach the session with a positive and open mindset. View it “as an opportunity for both personal and professional growth rather than mere criticism,” advises Ms.Thikhamporn Khamkaen, Associate Director of Professional Perm, ManpowerGroup Thailand. Likewise, managers conducting the performance appraisal should also keep in mind that reviews are not meant to be a one-sided affair, but a mutually consultative feedback session where both employers and employees can bring up issues important to them. The (Not so) Secret Ingredient to Acing Your Appraisal Preparation is essential for a productive appraisal session. Prior to your review, allocate sufficient time, at least one to two weeks, to reflect on your accomplishments for the year, the challenges faced and areas for improvement. However, as most appraisals are done annually, it is always good to regularly record your work progress and achievements to avoid missing anything, says Ms Loan Cao, Operations Manager, Staffing Outsourcing & HR Consulting Services, ManpowerGroup Vietnam, who recommends doing this weekly or monthly. Tips for Preparing for The Performance Review Conduct a Self-Assessment: Reflect on your performance for the year and evaluate what you have done well, areas that you found challenging and needed more support as well as your goals for the coming year. Prepare information that supports your points, including quantifiable metrics and examples so that you will come across as being more objective. Some questions you can ask to help you get started: What are my key accomplishments and contributions since the last assessment period? What specific skills or competencies have I developed or improved upon? What challenges or obstacles have I encountered, and how did I address them? How have I contributed to team projects or collaborations? What are my career aspirations, and how can I align my current efforts with my long-term goals? What are some of the support I would like to receive from my manager that I think will help me grow? Need help planning a career map? Click here for tips.Don’t Point Fingers: While you are encouraged to provide feedback and share about your challenges, it is important to not turn it into a complain session or point fingers at others for your performance shortfalls. “Avoid going in with the view that ‘I am right, and he is wrong’, otherwise such appraisals would be counterproductive and not helpful to anyone,” advises Mr. Rohit Chattree, Operations Director for Manpower Singapore. Doing so may convey that you lack professionalism and accountability, even if some of your claims may be valid. It may also indicate that you are not receptive to feedback, which can be a red flag for managers. Focus on the Next: Employees should adopt a forward-looking mentality during employee evaluations. “Focus on what is next and what contributions you can make for the projects that are ahead of you” instead of lingering on past achievements, advises Mr. Chattree. If you feel that you did not perform well for the year, take accountability for it, and proactively come up with a plan to address performance issues and how you plan to achieve your goals. The key is to show that you’re receptive to your manager’s feedback and seek to improve. It also helps if you highlight the support you need during the session so that your manager is aware and has a clearer idea of how to help you excel and grow. As you prepare for your performance review, keep in mind that it's not just a review of past achievements, but an opportunity for growth and development. Here's to your success in your next performance appraisal!
Read MoreOrganizations turn to Manpower for high quality talent and the agility they need to address their specific world of work challenges, with speed.